FAQ



FAQ
What are the ingredients in your E-liquid?
Premium Labs prides itself in using only the highest quality ingredients. With premium flavors comes premium quality. We use vegetable glycerin and propylene glycol, both ingredients found in food. As well, we use food grade flavouring to give each of our e-liquids the most authentic taste possible. Finally we do offer various nicotine strengths, going from 0 to 18mg to suit your specific needs.
How do you make your E-liquid?
It is a secret.

Just kidding, Our Automated state-of-the-art production lab independently certified for ISO 7, Class 10,000.
We have a professionally engineered facility that is 1500 square foot ISO 7, Class 10,000 certified labs space, along with a 500 square foot certified ISO 9 mixing/storage area. All of our mixing and creating is done in this space and we take it very seriously. All of our lab technicians adhere to all clean room standards and protocols. 
What is a Lab / Clean Room exactly?
A clean room is a contained space where steps are taken to reduce & eliminate particle contamination, as well as controlling temperature, humidity and pressure. All lab techs working in the clean rooms enter and exit through gowning rooms with special clothing that traps all contaminants created by the body.
Where are you located?
Our head office is located in British Columbia, Canada. We have offices in the UK & Nevada, USA as well.
How many e-liquid flavors do you offer?
Currently, we offer 183 flavours & over a 140 TPD certified e-liquid flavors and we’re constantly experimenting and creating exciting new flavors.
How much nicotine is in your product?
The level of nicotine in our product varies depending on what you want. We work hard to meet your needs, whatever those may be. Currently, we offer a variety of nicotine strength depending on the product you selected :
  • 0 mg
  • 3 mg
  • 6 mg
  • 12 mg
  • 18 mg
What’s the shelf life of my E-liquid?
Generally, e-liquids have a shelf life of between one and one and a half years although this has not been tested extensively and it is possible that they last longer. E-liquids that steep for a few weeks tend to improve in depth of flavor. Each individual component has an established shelf life of approximately 2 years when stored under correct conditions. Past this time, there is a chance that the flavor might begin breaking down over time and tasting a bit stale or lose its flavor altogether. Avoid exposing it to extreme temperature and leaving it under direct light / sunlight. This will ensure your e-liquid’s maintains its flavor and performance for an optimal period.
How long will it take to ship my order?
Lead time takes between 2-8 business days once payment has been processed.
There’s an issue with my order, what do I do?
If there’s any issue with your order contact customerservice@premiumlabs.com right away and we’ll be happy to help. You are our top priority and we want to make sure you’re satisfied with your shipment from Premium Labs.